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Shipping / Privacy Policy / Terms & Conditions


Mapology Guides Limited was incorporated in 2015. Mapology Guides, is a EU registered trademark. 


All works, information and content displayed on this website are copyright of The material and content may not be reproduced or distributed commercially without permission of the copyright holder. is operated by Mapology Guides Limited, a UK Limited company registered in England under the company number 09752367. Our registered address: Mapology Guides Limited, 85 Great Portland Street, First Floor, London, W1W 7LT Our VAT number is GB 223 2873 22. 


We accept all major credit and debit cards. You will be given a choice at checkout of paying by card (through Stripe) or PayPal. We accept international payments. All transactions are processed in GBP sterling.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council and all transactions are encrypted by SSL (secure socket layer technology) and are processed securely. We have met payment card security standards set by major credit card issuers to protect personal information.

Our online store is hosted by Shopify Inc. Shopify (or any direct payment gateway) stores your credit card data for ONLY as long as it takes to complete your purchase transaction. Immediately after, the purchase transaction information is deleted. 


Orders will be dispatched within 24-48 hours by Royal Mail. 

Shipping within the UK - we send all UK orders via Royal Mail. All orders benefit from FREE UK postage.

Please note that the following shipping times are for guidance only. Since Brexit and the pandemic, shipping has taken longer in certain countries.

Shipping to Europe - we send all orders with Standard Service Royal Mail (5-11 working days).

Shipping to the rest of the World - we send all orders with Standard Service Royal Mail (10-14 working days).

We do not make profit from our P&P, all prices are based on current Royal Mail guidelines. Charges are calculated automatically when you check out. As the products are very lightweight, postage is anywhere between 5-10% of the cost of the products. If you have any questions about shipping then please ask and we can help.

Please note there is no tracking information for the packages we send out

If you require Royal Mail International Tracked & Signed, or standard UK signed for, please request this by sending an email.

Orders sent internationally may be subject to import duties and tax depending on the country of destination and the value of the order. All parcels are sent with the relevant paperwork needed to clear customs. The recipient is responsible for any customs, duties or other fees that may be incurred importing goods.

If your item doesn’t arrive in the estimated time we urge you to check with neighbours We have found that missing orders are frequently just misplaced at the recipient’s end. 99% of all orders arrive at their destination.

Mapology Guides Limited is not responsible for any lost, stolen or damaged packages.


Please note due to new Brexit rules (starting 01.07.2021) all EU orders will incur local VAT charges and possibly customs and duty charges. This also may result in delays of your order arriving. Please allow up to 4 weeks before you email us with a non-delivery.

Please note there is no tracking information for the packages we send out. We have decided to ONLY offer Tracked & Signed to Greece as packages arrive very delayed. 

We have also sadly stopped shipping to The Republic of Ireland as too many orders did not arrive, despite filling out the customs forms. One way around this is to have a UK billing and shipping address of someone you know and will be meeting up with in the near future. We are sorry for the inconvenience.

The recipient is responsible for local VAT and any customs, duties or other fees that may be incurred importing goods before the package will be released. Please make sure you factor this in when placing an order. We do not offer returns or refunds if a package returns to us because VAT and duties were not paid.


We have tried to give very detailed descriptions and visual references. Due to the printed maps' nature and price, Mapology Guides does not accept returns. If you have any doubts before purchasing, do drop us a line.


Here at Mapology Guides we strive to be as eco-friendly as possible. We are plastic-free. We use biodegradable sleeves for our maps and all our packaging is sustainable. We are proud to use exclusively British suppliers.


Mapology Guides Limited is committed to protecting and respecting your privacy. This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.  Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting you are accepting and consenting to the practices described in this policy.

When you make a purchase from our store we require and therefore collect your personal information (including your name, address, email and mobile number) so we can process your order. We will never make these details available to other companies.

Under the UK General data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

a) Your consent.

b) We have a legal obligation

c) We have a legitimate interest.

Your data protection rights

Under data protection law, you have rights including:

a) Your right of access - you have the right to ask us for copies of your personal information.

b) Your right to erasure - you have the right to ask us to erase your personal information in certain circumstances.

c) Your right to data portability - you have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have a month to respond to you. Please contact us here.

If you have any concerns about our use of your personal information, you can make a compaint to us. Please contact us here.

We DO NOT transfer data outside the EEA.

When you browse our store, your IP address (internet protocol) is automatically received. As we use Shopify Inc. your data is stored through their databases and data storage. All data is stored on a secure server behind a firewall.

Our online store ( through Shopify Inc.) uses cookies. Cookies are pieces of code that allow small amounts of information to be passed from your internet browser to our web server. All data passed by cookies is anonymous and will never contain your name, address, telephone number or payment details.

They enable us to see:

information about your session, see landing pages, referrers track number of visitors, how many visits per customerstore information about the contents of shopping cartrecognise you when you return to our site

If you do not want to accept cookies, you can change your browser settings so that cookies are not accepted. For further information about cookies and how to disable them please go to:

If you would more information on Shopify Inc. varies Terms and Conditions, please visit:
Shopify’s Payment Terms of Service 
Shopify's Privacy Policy
Shopify's Data Processing Addendum 

When you click on links in our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their individual privacy statements.

Our store also uses Google Analytics to help us learn about store visits and the pages being viewed.

If you sign up to our newsletter, the email address that you submit to us will be forwarded to Klaviyo who provide us with email marketing services. We consider Klaviyo to be a third party data processor.

The email address that you submit will not be stored within this website’s own database or in any of our internal computer systems. Your email address will remain within Klaviyo’s database for as long as we continue to use Klaviyo’s services for email marketing or until you specifically request removal from the list. You can do this by unsubscribing using the unsubscribe links contained in any email newsletters that we send you or by requesting removal via email.

When requesting removal via email, please send your email to us using the email account that is subscribed to the mailing list – we will then add you to our DO NOT CONTACT list. Alternatively, you can always unsubscribe at the bottom of each newsletter sent to you.

If you have any further questions or would like more information please feel free to contact us.


Mapology Guides Limited reserves the right to change our Terms and Conditions at any time necessary. Please come back and check for any changes or updates. By using you agree to our privacy policy, terms & conditions and our conditions as laid out here.

Latest update October 2023.